Reviews and Awards
Old Towne Plumbing, Inc. Earns Coveted
Super Service Award
Award reflects businesses’ consistently high level of
Plumbing, Inc. has been awarded the prestigious 2014 Angie’s List Super
Service Award, an honor bestowed annually on approximately 5 percent of all
the businesses rated on the nation’s leading provider of consumer reviews on
local service and health providers.
fraction of the businesses rated on Angie’s List can claim the sterling
service record of being a Super Service Award winner because we set a high
bar,” said Angie’s List Founder Angie Hicks. “The fact that Old Towne
Plumbing, Inc. can claim Super Service Award status speaks volumes about its
dedication to consumers.”
List Super Service Award winners have met strict eligibility requirements
including earning a minimum number of reports, an exemplary rating from
their clients and abiding by Angie’s List operational guidelines.
are updated daily on Angie’s List, but members can find the 2014 Super
Service Award logo next to business names in search results on AngiesList.com.
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Dave to replace 2 of my 3 toilets before company came for Thanksgiving. Dave
was able to beat everyone else's prices. After, an incident where we had to
reschedule the appointment, he showed up on time and was done in a little
over an hour and a half. The toilets work better than I'd hoped. Even my
husband is happy. Home Run! Thanks a million!
Fran M., Bethesda, MD
Dave came out to do what I thought was going to be a major job (at least
$500 worth of work, which I was prepared to pay) on our washer/dryer area.
He came out and saved us all that money and told us a much simpler fix that
we could do ourselves! So he didn't actually end up doing any work, but he
was a pleasure to talk to and very down to earth and friendly. I will
definitely call him for any future plumbing needs.
Emily S., Rockville, MD
11/2/2011 An update: David returned to install a faucet that I bought myself
and to fix our running toilet. He was in and out and we haven't had a
problem since! I can't say it was cheap but I don't have a great frame of
reference for plumbers. The best part is that David called about a week
after he was here to make sure everything was still okay. What a simple
gesture but it really meant a lot that he really cared about our problem. Do
not look elsewhere for a plumber!
Amanda P., Rockville, MD
I called David on a Tuesday and he was here Wednesday morning to check on
our leaky kitchen faucet that leaves water all over our counter. David
looked at the faucet and told me it had to be replaced, giving me options
whether I wanted to do it myself or have him do it. While he was there, I
also had him take a quick look at our toilet that runs excessively. David
determined the problem right away. David was so personable (even friendly
with my cat!). He's been in the business for 20 years, knows his stuff, and
provides services with a smile. I would recommend him to anyone and will
definitely use him in the future.
Amanda P., Rockville, MD
I had a mysterious noise coming from my condo walls every time the water
ran, and I wasn't sure if it was a neighbor's problem or mine, or what. I
needed someone who really knew what to look for based on a random noise. I
called David after reading good reviews. He called me back the next day and
although it was a little challenging nailing down a time we were both
available, and when my neighbors would be available, it worked out well. He
was willing to come after 7pm on a weekday. He was a few minutes late, but
that's ok. I didn't have an emergency. He's very people-friendly which made
it easy to hand him off to my neighbors to have their plumbing checked out
by him. He had shoe covers ready and was more than happy to put them on. He
found the problem within a few minutes and tightened some regulator at no
charge in my neighbor's house and was on his way! Can't ask for a better
plumber than that! He just asked I write a few reviews for him in payment
and I gladly will. If I have anything else for him, I will definitely give
him another call.
Bee K., Gaithersburg, MD
I was getting the house ready for two houseguests and discovered that my
guest room shower drain was backing up. I contacted David by phone and he
was able to accurately diagnose my problem over the phone (after returning
my call promptly...already impressed!!) He was polite, professional and set
up an appointment immediately. He arrived for the appointment early, gave me
a very fair quote, and went to work. After a host of bad experiences with
electricians and plumbers, David was like a breath of fresh air. His magnet
is staying on my refrigerator for GOOD--for sure! It is so nice to deal with
the owner of a company who really values his reputation and know what it
means to give 5-star service.
G.L., Washington, DC
David from Old Towne Plumbing came out to my house in Chevy Chase this
morning to fix a clog in our basement. We had arranged for him to come at
9am and he called at 8am to confirm. He was here 10 minutes early with a big
smile and a helping hand. What a nice guy! He fixed our plumbing problem
within an hour and a half, was tidy, cleaned up after himself , and had his
van packed up and ready for his next job. I definitely recommend Old Towne
Plumbing and will use them again in the future!
Carr L., Chevy Chase, MD
Superior service, great rates, quick response and trustworthy experience and
very neat work.
By Guest 93019, From Superpages.com
He did a couple things for us. He fixed a radiator that needed to be
shortened. He also fixed the main water shut off to the house, it was
leaking. I thought his prices were the best. He came over real quick,
actually the same day. There was no hidden cost. He was extremely skilled. I
got more than my money's worth. I appreciate his knowledge and honesty, his
years of experience, personality, knowledge, honesty, and good price! Hire
By anonymous, From Superpages.com
We had a sewage backup in our basement. We called Old Towne Plumbing and
they were able to make it to our house very promptly, in under 30 minutes.
They snaked the main sewage line out of the house within the hour, which
substantially helped with the sewage cleanup issue. We then talked about
potential options to ensure this would not happen again. After speaking with
David about all the options available, we decided to have them scope the
drain with a camera to determine the cause of the initial problem and I'm
glad we did. There was a significant dip in the main sewage line headed out
of the house. I was able to watch David scope the drain via a monitor, that
he provided, so we could discuss what we were seeing. After seeing the
issues happening in the pipe it was clear, even to me, that the whole line
would need to be dug up and replaced. The main pipe excavation/replacement
went very smoothly and only took a few days. As the excavation progressed,
the main water line was uncovered and discovered to be damaged. David
recommended that we replace the water line. We chose to, and our water
pressure drastically increased. David was extremely professional throughout
the entire process. He answered all of our questions thoughtfully and with
the expertise you would expect from a professional. Having just gone through
this entire process, which is extremely stressful, I can honestly say that
we were thrilled to have David there to help us the whole way through. He
was on time every day and really took the time make sure you understood what
he was doing and why, which is rare to find nowadays. During the process, he
was quick respond to our questions and if we left a message he responded
immediately every time. The only good thing that happened from the sewage
backup in my house was that we've found a reliable plumber for any future
problems that we might have.
By Guest16935, From Superpages.com
Service Date: September 17, 2010 Would Hire Again: Yes Approximate Cost:
$443.00 Description Of Work: They replaced two pipes to the master bathroom
sinks, repaired a faucet, and repaired a pipe to the powder room in the
toilet. Comments: David was very punctual and professional, yet pleasantly
personable. He completed everything and cleaned up within 1.5 hours.
By Guest34244, From Superpages.com
They were very polite and professional over e-mail and phone. The plumber
came by for an estimate after arrangements with another plumber fell
through. The estimate amount was average compared to other area plumbers we
called. We scheduled the repair for the following week. He was a little
late, but he was very professional and informed us about it. He did the
install in under an hour and cleaned up nicely after himself. Our new faucet
is works and looks great and we're happy with the price as there was no
change to the estimate.
By Guest81986, From Superpages.com
He did a couple things for us. He fixed a radiator that needed to be
shortened. He also fixed the main water shut off to the house, it was
leaking. I thought his prices were the best. He came over real quick. There
was no hidden cost. He was extremely skilled.
By Guest52667, From Superpages.com
12/20/2011 DAVID CAME TO INSPECT A PROBLEM, FOUND IT IMMEDIATELY, BEING JUST
A REGULATION OF VALVE DID NOT CHARGE ME AT ALL, NOT EVEN A FLAT RATE FOR THE
INSPECTION.HE EXPLAINED VERY CLEARLY THE PROBLEM AND HOW TO AVOID IT IN THE
FUTURE. I WILL SURELY CALL HIM FOR FUTURE SERVICES.
Anna A., Potomac, MD
Description Of Work: Slow/blocked toilet. Old Towne Plumbing was called out
to fix the blockage. Great! We found the plumber on Angie's list and called
them and they were able to come out within the day. The plumber was very
professional and handed his card as he entered and introduced himself. This
made me feel at ease. He quickly set about work on our upstairs toilet and
quickly discovered one of our kids' toys wedged way back in the pipe! Once
he removed the blockage, he tested his work several times. This was simple
work but we were impressed and would use this company again.
John H., Gaithersburg, MD
Description Of Work: Replaced both heating elements on my electric water
heater. Overall went very well. David (the owner) called to coordinate a
time and was willing to work around my schedule which was great because I
work in downtown DC and live in Gaithersburg. He showed up when he said he
was going to, diagnosed the problem in a few minutes and had the job done in
about an hour. He was very professional, cleaned up completely after himself
(some water on the floor) and was very helpful in answering some additional
plumbing questions I had. I rated the experience a "B" on price because I
thought $350 was a lot of money to replace a couple of $15 heating elements.
I assume ALL plumbers would charge about the same thing though - my rating
is for the cost of the repair, not David as a plumber.
Mark H, Gaithersburg, MD
Description Of Work: Toilet was having flushing issues and making a lot of
noise. It went very well. I thought I needed to replace the entire toilet,
but David was able to replace the mechanisms and clean the jets to make the
toilet work the way it should.
Lori P., Gaithersburg, MD
Description Of Work: Removal of old toilet with rusted bolts, cabinet and
sink in bathroom. Installed new toilet and water shut-off valve. Shortened
the feed pipe to toilet. Installed new pedestal sink with new hardware.
Moved the feed pipes to sink with new shut-off valves up under the pedestal
sink. Dave from Old Towne Plumbing removed an old toilet and sink on Friday
so that the flooring company cold install a new vinyl floor without these
items in their way on Saturday. He then returned on Monday to install the
new toilet and pedestal sink which involved moving water lines to the
pedestal sink so that they are not easily seen under the sink and installing
new water shut-off valves. He did not charge extra for the 2 trips since he
had already given me the quote prior to knowing what work was being
performed. He offered to make the extra trip. I am very pleased with the job
done. He was on time and left the space like I had hoped, clean and
Stephen W., Damascus, MD
Description Of Work: Major pipe replacement and Two bathroom faucet
replacements The plumber was quite responsive and punctual. He replaced a
major horizontal pipe that had a crack across the top. We were pleased with
the results. We also had him replace two bathroom faucets and again were
pleased with the outcome.
Cecilia M., Gaithersburg, MD
Dave from Old Towne Plumbing gave an accurate estimate for purchase and
installation of a water heater and garbage disposal, replaced under the
kitchen sink pipes and fixed a pipe in the basement. He arrived on time as
scheduled and did all work we requested. He is both a nice person and a
great plumber. In fact, the water heater inspector recognized Dave' s high
quality work. I would highly recommend Dave to anyone. I can't think of any
don'ts for Old Towne Plumbing. The estimate was accurate. The work was
professional. It has been several months since we had the work done and
nothing has gone wrong. All in all, I can't think of a single negative!
Nancy O., Rockville, MD
I had to have the fixtures in two bathrooms replaced (shower) due to the old
ones being seriously outdated and having pieces stripped that made it
difficult to control the hot water. I received a quote (previous to using
Angie's List and finding Old Towne) and I was quoted $1500.00 for a job in
just ONE bathroom. I was told I needed things replaced that turned out to be
untrue. Thankfully, Dave proved to be an honest plumber. He cleaned up after
doing the job and I am extremely pleased with a job well done. I would
definitely recommend his services and feel that the quality of work and the
prices charged were more than reasonable. Additionally, he provided
recommendations for over the counter solutions to solving slow drains, he
fixed the water pressure in the second master bedroom's bathroom, and he
provided one of the bathrooms with a new bathtub plug. He is busy, but he
was always on time for appointments. I contacted the company via the Angie's
List email and received correspondence back within a few hours requesting me
to call Dave to explain my problem, which I did. We set up a time for him to
do an assessment and give a quote and he came the following week to do the
Suzanne M. Tampa, FL (Landlord)
Construction of the condo did not lend itself to easy upgrade. A lot of
problems were encountered when installation was attempted and the
configuration behind the wall did not lend itself to easy installation. A
lot of additional work was required to install and replace the fixtures with
2X6 construction in the way. Replaced the water heater and replaced the
fixtures in 2 bathrooms (sink and shower). There were problems encountered
in both installations caused by previous construction of others but they
kept working at it and made all necessary changes to meet my satisfaction.
Dave worked over 12 hours one day to finish the job without charging
anything extra for the extra time needed to fix problems caused by previous
workers. Dave was always upbeat and professional and followed-up to make
sure everything went well. There were problems with installation and
problems with the pilot on the water heater initially but Dave always
responded quickly and immediately to issues, following-up on a daily basis
until all issues were resolved. I would recommend Old Towne Plumbing to
anyone that asked.
Robert B., Darnestown, MD
Very professional service. Extremely fair price, especially considering how
much time was spent. The most professional plumbing service I have ever
used. I highly recommend this company. Very honest plumber. Did not try to
embellish the job or tell me to buy stuff I didn't need. I plan to use them
for other projects in my house. Glad that I found this company.
Jacqueline K. Gaithersburg, MD
David came out to my home the week before the job to look at the situation.
He determined that the leaking spigot definitely needed to be replaced.
Leaking outside spigot needed to be replaced. In order to do this, because
of the location of the pipes in my home, a hole had to be cut in the wall in
my living room to get to the back of the spigot. He gave me an estimate to
do the work, and called me the next day with his work schedule for when he
could do the job the following week. He came on Wed, the 22nd, exactly on
time (first he called me 30 mins prior to his arrival to remind me and to
tell me he was on his way). He started the job right away, and seemed to be
finished in no time. The damage to my wall (which is behind the couch,
anyway) seems minimal and will easily be repaired. He did a very clean cut
of the drywall, so I can put the same pieces right back in. He didn't just
rip it all up. He cleaned everything up, and I was on my way to work very
soon. David is a very friendly, happy guy! He instantly makes you feel like
you could leave him in your house for the day, alone to do any needed work
and it would be fine, after knowing him 5 minutes. I can honestly say he
cured my plumber phobia! I will never worry again about having to call one.
His magnet is on my fridge.
Tammy J., Germantown, MD
David came out to my house to give me an estimate on some plumbing issues I
had. I found him to be very friendly, punctual, professional, and
knowledgeable. I had to delay the work date several times due to other
issues coming up but David was very adaptable and stayed in touch with me to
see when I had picked a date. On the date he came to do work, he was right
on time and took care of business. His work was very neat and very well
done. I wouldn't hesitate to use him in future.
Lynne C., Gaithersburg, MD
Two shut off valves behind a tub were replaced and the copper pipes were
changed to a more effective configuration. This is not an easy job to
arrange in a condo where the whole vertical tier of units have to have their
water turned off to have this done. Timing is important. David arranged to
be here at the time the building set, called when he was running a few
minutes late in traffic, and finished the work in a timely fashion. He
worked with the building engineers to make the repair a minimal intrusion to
all the people affected. In addition, he came to the building an earlier day
to fill out the paper work that is required before any work can be
scheduled. He was professional, riendly, polite and the repair works (unlike
other work done by other plumbers who seem to hate condo work)! The whole
process with Old Towne went smoothly. I will use the company again.
Victoria M., Bethesda, MD
I highly recommend David, owner of Old Towne Plumbing. Here are the reasons
why. I hired David to do a custom work, involving installing a hot water
filter to the bathroom shower system. If you are not familiar, hot water
carbon filters to filter chlorine are not very common, so I have to do a bit
of research before I could buy everything needed for the installation. David
did a wonderful job in doing this custom work with exceptional results.
Other reasons I recommend David are the following: On time every time: For
this work, David had to come three times. First visit was to learn about the
work. Second was to see the parts I ordered so as to know what is involved
in the work. The third visit was to actually do the work. In all these times
David arrived exactly at the time he said he will come. Quality: He is
meticulous with his work. When you see him work, you will immediately
realize that he is proud of the job he is doing. His pipe soldering is
precise. After doing several pipe joints, there was not a single sloppy
joint nor there was a single leak. He listens to your requirements and do
the work exactly as you want it to be. He is pleasant and funny. His price
is reasonable – yes I did compare prices.
Jayan N., Potomac, MD
We had our old (23 yr.) 40 gal. gas hot water heater replaced with a new 50
gal. tank; the entire system was brought up to code. Everything went very
well. Dave came over beforehand (for free), inspected the old unit, and gave
us a quote. On the day of installation, he called an hour before he came,
arrived on time, and finished the job in about 4 hr. He was professional
throughout. I am very satisfied with his work, and wouldn't hesitate to
contact him again. Michael F., Gaithersburg, MD
Repaired leaking toilet tank, which had leaked through floor into bsmt.
David fixed the leak fairly quickly, and checked the bsmt to be sure that
damage was minimal. Cost within acceptable range for this repair. Most
important is the confidence I have in David and his work.
Paula W., Gaithersburg. MD
After 3 plumbers were unable to deal with bathroom tub issues, Dave from Old
Towne Plumbing undertook substantial efforts and got everything done. He put
in considerable work, all within his original estimate. We are very pleased
and highly recommend Old Towne Plumbing. Installed kitchen disposal,
replaced kitchen spigot handles, repaired old bathroom tub, including
substantial pipe rerouting to allow proper drainage, replaced tub spigots,
repaired bathroom sink and second bathroom toilet.
Lucy P., Gaithersburg, MD
In the process of a small remodel on our kitchen, we needed a plumber to
connect the new gas cooktop, connect the sink, etc. We contacted several
companies for estimates (all found on Angie's List) and decided to go with
Old Towne Plumbing. The work included extending the gas pipe in the crawl
space beneath our house, connecting and testing the line to the cooktop, and
connecting the new sink, and reconnecting the disposal and dishwasher, to
the existing water pipes. David was extremely professional and pleasant
throughout. From the first contact, he responded quickly to my calls. He
gave me an estimate the day after he came out (others took up to one week)
and followed up with me to see if I had questions. The job was split into
two days (due to ordering parts and scheduling around my work). David did
good work. He was respectful of my time and was fastidious in cleaning up
when he finished his work. David even cleaned up a mess left under the sink
by one of the other subcontractors!
Kendra S., Rockville, MD
Our toilet was stopped up. David came out and fixed the stoppage and
repaired a leaking valve. Old Towne Plumbing did an excellent job and was
very professional and reasonable in price.
Carla T., Gaithersburg, MD
On 02/17/2011, Mr. David W Brennan, Master Plumber and owner of Old Town
Plumbing, Inc, Came to my house and give me an estimate of the work to be
done. It was $2,500.00. The work was to replace a water service line from
the WSSC (Washington Suburban Sanitary Commission) valve to the water meter
in my house, about 25 or 30 feet, which have a hole and was leaking. On
02/28/2011, David started the job, but has to stopped because WSSC valve was
also leaking and David could not shot close it complete. He had to wait for
WSSC to replace the valve. On 03/03/2011, one day after WSSC replaced the
faulted valve, David came to work, at 7:30 AM and worked till 7:30 PM that
he finish to replace the leaking pipe, after he solved many unexpected
problems because the way the old leaking pipe was situated under ground in a
clay wet soil. On 03/05/2011, because some water was seeping though the new
pipe and the concrete inside the basement, David came and dug a hole outside
the house foundation were the water line inter the house, dip enough to
relief the pressing of the ground water against the foundation wall, and
sealed well around the pipe entrance to the foundation of the house. The
seeping water stop. The work was done. I would happily recommend Mr. David
Brennan and the Old Town Plumbing Inc. to any one that need a plumbing job.
Carlos P., Olney, MD
David did a great job -- he was professional, punctual, knowledgeable, and
friendly. Scheduling an estimate and work appointment was really easy. He
worked quickly and neatly -- nothing to clean up afterwards. And of course,
the work he did was top quality. I would definitely call him again, and I
would highly recommend him.
Kristin L., Rockville, MD
Our kitchen sink was clogged badly. I tried to fix it myself using the
plumbing snake, but had no success. David from Old Towne Plumbing was a
great help. He unclogged in timely manner. He covered the whole kitchen with
construction cloth and cleaned up after he completed the job. David was very
professional; he showed up exactly on time. He also honored the coupon from
Angie’s List. There was no need for printing the coupon. The price for the
service from Old Towne Plumbing was the most inexpensive I could find. I
would not hesitate to use him again, and would recommend him to my friends.
Fatima A., North Potomac, MD
I first contacted Mr. Brennan about a disposal problem and he gave me some
directions to try that might correct the problem. They worked and I called
him back to tell him and he told me that there would be no charge. I then
asked him about another problem and he made an appointment to come to my
home and look at the situation. He arrived promptly at the appointed hour
and we agreed on his recommendation which involved installing a auxiliary
pump which would have to be ordered. After it arrived he made an appointment
to come and install it. On the appointment date he called me to tell me that
an emergency job had come up and he would be arriving at my home an hour or
so late. That was fine for me and again he arrived as he said. He installed
the unit and checked out my hot water heater and reset the temperature a bit
higher. The new aux pump system works very well and we are entirely
satisfied with his correction of our problem (hot water in the kitchen took
very long to run hot because the hot water tank is quite far away from the
kitchen and the line runs through a slab in contact with the ground and
starts out with a large slug of cold water when the kitchen tap is opened).
Mr. Brennan is very professional and performs his work in a well organized
manner. He is also cheerful and personable. Several days after the work was
finished he called just to make sure that I was completely satisfied. I
would call upon his services again without any hesitation and would
recommend him to my best friend.
Kenneth R., Bethesda, MD
Contacted Old Towne Plumbing, based on the Angie's List report. David got
back to me right away and arranged for an appointment to give an estimate.
He was very prompt, courteous and pleasant. He surveyed the old gas water
heater system, described the repair and advised on how to bring the repair
up to code. The original heater was twenty years old and the system needed
updating. The repair was timely and well executed. The work area was well
cleaned after the work was completed. I was very pleased with the service,
start to finish. I wish all home repairs could be so well executed.
Lu Ann C., Montgomery Village, MD
I had two burst pipes which needed replacing/repair. Dave was professional,
punctual, he did the job right and his rate was reasonable. I'll definitely
call him again the next time I need help.
Brian Spence, Arlington, VA
Dealing with David was really quite easy - from initial conversations, to
scheduling the job, to him performing the work. He was very professional and
explained everything that would be involved in the job. He was patient and
understanding with me during the scheduling process, never rude or pushy.
The work was completed within the time-frame that was quoted. All in all a
Ed A. ,Germantown, MD
David showed up on time. Was very friendly and comfortable with what he was
here to do. Charge was reasonable. He called back a few days later to make
sure things were still working properly. I plan to use him again to replace
the faucet in my kitchen.
Lea J., Germantown, MD
They replaced two pipes to the master bathroom sinks, repaired a faucet, and
repaired a pipe to the powder room in the toilet. David was very punctual
and professional, yet pleasantly personable. He completed everything and
cleaned up within 1.5 hours.
Belle S., Germantown, MD